Privacy policy

We only collect information that will help us make the website work better for you and enable us to understand how people are using the site so we can keep improving it. The data controller in respect of personal information collected is Reclaim Fund Ltd (our details are noted the “Contact us” section of the website above). References to “we” and “us” and “data controller” mean Reclaim Fund Ltd. The point of contact for any data protection queries is the Head of Operations and Finance, details of which are accessible from the “Contact us” section of the website.

This privacy policy only applies to our website.

Information we collect
We collect the following information from visitors to the website:

  • Visitors’ IP addresses, and details of which browser they used.
  • Information on how people use the site, using cookies.

We use small data files stored on your computer called ‘cookies’. Most large websites do this. They help us improve the website experience for you. Find out what we use them for, and how to control their use in our cookies policy.

How your information is used
Any information we collect is used for the purpose of understanding how our website works and to make improvements to the content and design of the website (which is in our legitimate interests as an organisation).

We will never share or sell your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website. We do however share data with suppliers of services to us, this is limited to our website provider and Google Analytics. This is to gather information about how people use our website through the use of cookies and Google Analytics via our website provider.

Any data shared with Google Analytics is limited to geo-location results limited to “city” (rather than anything more specific such as a street name). Whilst data shared to Google Analytics is not personally identifiable, we have put in place legal protections (through a data processing agreement) with Google Analytics to ensure that data is used in a way that is compliant with European data protection laws.

International transfer
Google Analytics is based outside of the European Economic Area (EEA) however personal information is never shared with Google Analytics except as set out above. We have put in place legal protection to ensure this data is protected through a mechanism known as standard contractual clauses.

How long will information be kept?
Information collected from this website will be kept for 26 months to allow for comparisons with previous years use of the website.

Data subject rights
We recognise that individuals have a number of rights around how their data is used. We cannot see your IP address in website code or in Google Analytics data. On that basis we cannot respond to data subject requests. You can however manage the data collected using your cookie settings.

If you would like to discuss any aspect of this, please contact us using the details above. Individuals also have the right to complain to the UK Information Commissioner’s Office about how their personal information has been handled.

Links to other websites
This site contains links to and from websites of other organisations. This privacy policy (the one you’re reading) only applies to this Reclaim Fund Ltd website.

Following a link to another website
If you visit another website via a link from this website, please read the privacy policy on that website if you want to know how it uses your information.

Read about our cookies policy.